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Profile & Fundamentals

ServiceNow Profile & Fundamentals

Name: ServiceNow financial chart data preview
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Company and Market Context

Company Profile & Ownership

ServiceNow, Inc. provides cloud-based solution for digital workflows in the North America, Brazil, Europe, the Middle East and Africa, Asia Pacific, and internationally. The company provides asset management, integrated risk management, IT service management, Operational Technology management, Security Operations, strategic portfolio management, IT operations management products; customer service management product; field service management applications; and sales and order management services. It also offers human resources delivery; legal and contract operations; workplace service delivery products; app engine product; automation engine; platform privacy and security product; and source-to-pay operations. In addition, the company provides RaptorDB, a database built to manage workloads at scale; ServiceNow Impact that provides customers with software tools, guided plans, and AI-driven recommendations; customer support; and workflow data fabric. It serves government, financial services, healthcare and life science, manufacturing, Public Sector, retail, technology, and Telecom sectors through service providers and resale partners. The company has a strategic collaboration with Cohesity, Inc. to develop, operate, and safeguard autonomous AI agents and data with enterprise-grade reliability; and with ServiceNow to Advance Ai-Powered Solution for Mission-Critical Infrastructure Monitoring. The company was formerly known as Service-now.com and changed its name to ServiceNow, Inc. in May 2012. ServiceNow, Inc. has a strategic alliance with Accenture for integrated risk management and third-party risk management solutions, and with Tech Mahindra to validate and deliver production-ready, industry-specific enterprise AI and automation solutions at scale. ServiceNow, Inc. was founded in 2004 and is headquartered in Santa Clara, California.

Company profile record

ServiceNow Inc

Common Stock · Information Technology · Systems Software

Official website

Company

Company / asset: ServiceNow Inc
Security type: Common Stock
Sector: Information Technology
Industry: Systems Software
HQ: 🇺🇸 United States
Head office: 2225 Lawson Lane, Santa Clara, CA, United States, 95054

Leadership & scale

Chief executive: Mr. William R. McDermott
CEO year born: 1962
Full-time employees: 29.2K
Fiscal year end: December
IPO date: 2012-06-29

Fundamentals snapshot

Updated 2026-09-13

Market Cap: USD 140.6B
P/E: 84.2x
Revenue (Q2 26): USD 4.0B
Profit (Q2 26): USD 298.0M
Dividend Yield: --
Revenue (FY 25): USD 13.3B
Shares in public float: 1B
Insider ownership: 0.18%

Reporting & identifiers

Symbol: NOW.NYSE
Listing: 🇺🇸 United States | Dividend Tax: 30%
Ticker Currency: USD
Income Statement Currency: USD
Balance Sheet Currency: USD
Cash Flow Currency: USD
EPS Currency: USD
Contract Type: SPOT
ISIN: US81762P1021
Asset ID: equity_a39349b4-eef3-5fc5-a95f-28f1263df064

Ownership

Shares Outstanding

Shares outstanding

Annual reported shares outstanding. Values in shares.

Top holders

BlackRock Inc97,501,594 shares · 9.43% · Reported 2026-03-31
Vanguard Capital Management, LLC67,980,219 shares · 6.58% · Reported 2026-03-31
State Street Corp48,058,492 shares · 4.65% · Reported 2026-03-31
T. Rowe Price Associates, Inc.34,109,888 shares · 3.30% · Reported 2026-03-31
Vanguard MStar Total Stk Mkt Idx Invest32,830,961 shares · 3.18% · Reported 2026-07-31
JPMorgan Chase & Co30,996,941 shares · 3.00% · Reported 2026-03-31
Vanguard 500 Index Investor27,068,877 shares · 2.62% · Reported 2026-07-31

View more holders (8)

Vanguard Portfolio Management, LLC25,172,570 shares · 2.43% · Reported 2026-03-31
Geode Capital Management, LLC24,423,811 shares · 2.36% · Reported 2026-03-31
Morgan Stanley - Brokerage Accounts23,347,995 shares · 2.26% · Reported 2026-03-31
UBS Asset Mgmt Americas Inc14,275,465 shares · 1.38% · Reported 2026-03-31
iShares Core S&P 500 ETF13,733,116 shares · 1.33% · Reported 2026-08-31
Fidelity 500 Index13,335,888 shares · 1.29% · Reported 2026-07-31
State Street® SPDR® S&P 500® ETF12,636,262 shares · 1.22% · Reported 2026-08-31
NORGES BANK12,458,091 shares · 1.21% · Reported 2026-06-30

Earnings, Profitability & Valuation

Earnings & Revenue

AI Review

Top-line revenue continues to demonstrate remarkable strength, expanding over twenty percent annually to reach nearly fifteen billion dollars across the trailing twelve months. This momentum is propelled by durable subscription renewals and growing enterprise customer adoption of premium workflow automation packages. However, reported accounting net income dropped over twenty percent in recent quarters due to upfront costs from major cybersecurity acquisitions and heavier research spending. While headline accounting figures show temporary volatility, underlying cash flow generation remains elite, producing over four-and-a-half billion dollars in annual free cash flow.

Revenue, Net Income, and Free Cash Flow

Revenue
Free cash flow
Net income

Annual reported financial results, converted using the statement's recorded USD conversion. Missing values are omitted. Values in USD.

Valuation

Historical P/E Ratio

Published P/E

Published valuation snapshots. Trailing four-quarter earnings where available; annual earnings otherwise. Non-positive earnings are omitted. Values in times earnings.

Profitability & Margins

AI Review

Gross profit margins remain exceptional near seventy-eight percent, reflecting the immense pricing power inherent in mission-critical corporate software. Operating margins on a cash-flow basis exceed thirty-four percent, showcasing the company's ability to convert subscription contracts directly into spendable liquidity. Nevertheless, accounting have experienced temporary compression as depreciation and amortization surged over one hundred thirty percent following recent acquisitions. As new product tiers scale and integration expenses subside, fundamental operating leverage is expected to reassert itself across customer accounts.

Profitability Margins

Gross margin
Operating margin
Net margin
Free cash flow margin

Annual gross, operating, net income and free cash flow divided by revenue for matching reporting dates. Values in percent.

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Reported Data Tables — chart preview

The following tables contain the same values as the financial charts above. Monetary values are USD; margins are percentages. Missing inputs are not estimated. Use is subject to the iPulse AI Terms of Service and applicable source rights.

Source: eodhd. Statement snapshots with chart transformations and ratios calculated by iPulse AI. Snapshot retrieved 2026-09-15.

Annual earnings and profitability
Period end	Revenue	Free cash flow	Net income	Gross margin	Operating margin	Net margin	Free cash flow margin
2016-12-31	1,390,513,000	31,509,000	-451,804,000	71.33	-30.41	-32.49	2.27
2017-12-31	1,933,026,000	485,645,000	-149,130,000	74.15	-5.25	-7.71	25.12
2018-12-31	2,608,816,000	562,227,000	-26,704,000	76.13	-1.63	-1.02	21.55
2019-12-31	3,460,437,000	898,391,000	626,698,000	76.98	1.21	18.11	25.96
2020-12-31	4,519,484,000	1,354,082,000	119,000,000	78.16	4.4	2.63	29.96
2021-12-31	5,896,000,000	1,792,000,000	230,000,000	77.05	4.36	3.9	30.39
2022-12-31	7,245,000,000	2,173,000,000	325,000,000	78.29	4.9	4.49	29.99
2023-12-31	8,971,000,000	2,704,000,000	1,731,000,000	78.59	8.49	19.3	30.14
2024-12-31	10,984,000,000	3,415,000,000	1,425,000,000	79.18	12.42	12.97	31.09
2025-12-31	13,278,000,000	4,576,000,000	1,748,000,000	77.53	13.74	13.16	34.46

Published valuation snapshots
Period end	P/E (times earnings)	Earnings basis
2025-12-31	91.76	Trailing four quarters
2024-12-31	777.42	Trailing four quarters
2023-12-31	422.42	Trailing four quarters
2022-12-31	1,212.6	Annual net income
2021-12-31	2,878.66	Annual net income

Shares outstanding — chart values
Reporting date	Shares outstanding
2017-01-01	867,835,700
2018-01-01	953,310,400
2019-01-01	989,215,000
2020-01-01	1,012,275,000
2021-01-01	1,020,000,000
2022-01-01	1,015,000,000
2023-01-01	1,035,000,000
2024-01-01	1,045,000,000
2025-01-01	1,047,000,000
2026-01-01	1,037,000,000

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Earnings, Profitability & Valuation
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Capital Expenditure & R&D
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Balance Sheet
- Balance sheet AI review
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Dividends & Actions
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